Privacy Policy
This Privacy Policy explains how SIA “RO-light” (hereinafter – the Controller) processes personal data obtained from customers and users of the website www.svet.lv
The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the laws and regulations of the Republic of Latvia.
1. WHAT ARE COOKIES
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website.
Cookies allow the website to:
• remember user actions and settings;
• ensure the technical operation of the website;
• analyse website usage;
• improve the user experience.
2. WHAT COOKIES WE USE
The following categories of cookies may be used on the Website.
Strictly necessary cookies
These cookies are necessary for the operation of the Website.
They ensure:
• the basic functionality of the website;
• the operation of the shopping cart;
• security and access to the website.
Without these cookies, the website cannot function properly.
Functional cookies
These cookies help improve the user experience, for example:
• they remember the settings selected by the user;
• they save the language preference;
• they save shopping cart information.
Analytical cookies
Analytical cookies help us understand how visitors use the Website.
For example:
• which pages are visited most frequently;
• how long users stay on the website;
• how users arrive at the website.
This information is used to improve the performance of the Website.
Third-party tools may be used for analysis, for example:
• Google Analytics
Marketing cookies
Marketing cookies may be used to:
• display relevant advertisements to the user;
• analyse the effectiveness of advertisements.
These cookies may be set through third-party service providers.
2.1. WHAT PERSONAL DATA WE COLLECT
We may process the following personal data:
Identification data
• first name
• last name
Contact information
• phone number
• email address
• delivery address
Order information
• purchased products
• order history
• payment information
Technical data
• IP address
• browser type
• device information
• cookie data
2.2. PURPOSES OF PERSONAL DATA PROCESSING
Personal data is processed for the following purposes:
Order fulfilment
• order processing
• payment processing
• ensuring delivery
• communication regarding the order
Customer service
• handling questions and complaints
• providing information about services
Improvement of business operations
• analysis of website performance
• improvement of service quality
Marketing (if the customer consents)
• sending news and updates
• information about special offers
2.3. LEGAL BASIS FOR PERSONAL DATA PROCESSING
Personal data is processed on the basis of:
• performance of a contract (placing an order);
• compliance with legal obligations;
• the legitimate interests of the Controller;
• the consent of the data subject (for example, for receiving newsletters).
2.4. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
Personal data may be disclosed to the following cooperation partners:
• payment service providers;
• delivery service providers;
• IT service providers;
• accounting service providers.
These partners may use personal data only to the extent necessary to provide the relevant service.
Personal data is not sold or rented to third parties.
3. THIRD-PARTY COOKIES
Some cookies may be placed with the help of third parties, for example:
• Google
• Meta (Facebook)
• payment service providers
• analytics tools.
These third parties may process data in accordance with their own privacy policies.
4. COOKIE STORAGE PERIOD
Personal data is stored only for as long as necessary:
• for order fulfilment;
• for compliance with accounting requirements;
• for the fulfilment of legal obligations.
Accounting documents are stored in accordance with the laws and regulations of Latvia (usually for 5 years).
4.1. Session cookies
These are deleted after the browser is closed.
4.2. Persistent cookies
These are stored on the user’s device for a certain period of time or until the user deletes them.
5. COOKIE MANAGEMENT
The user may control or delete cookies in their browser settings.
In the most popular browsers, this can be done as follows:
• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
Please note that disabling cookies may affect the functionality of the Website.
5.1. In accordance with the GDPR, the customer has the following rights:
• to request access to their personal data;
• to request rectification of data;
• to request erasure of data (“the right to be forgotten”);
• to restrict data processing;
• to object to data processing;
• to request data portability;
• to withdraw consent to data processing.
Requests may be sent by email to: info@svet.lv
6. CONSENT TO COOKIES
When visiting the Website for the first time, the user is shown a notice about the use of cookies.
By continuing to use the Website or by confirming the use of cookies, the user agrees to this Cookie Policy.
7. CHANGES TO THE COOKIE POLICY
The Controller may make changes to this Privacy Policy (Cookie Policy).
The current version is always available at: https://svet.lv/Politika
8. CONTACT INFORMATION
If you have any questions about the use of cookies, you can contact us:
Personal data controller:
SIA “RO-light”
Registration No.: 40203738781
Legal address: Matīsa iela 25, Rīga, LV-1001, Latvia
Phone: +371 20 202 420
Email: info@svet.lv
Website: www.svet.lv