Distance contract
Distance Sales Agreement
Purchase Terms for the RO-light SIA Online Store
Last updated: 24 April 2026
1. General Provisions
1.1. These purchase and distance sales terms are intended to provide information about RO-light SIA hereinafter referred to as the Seller, and to define the terms and conditions for the purchase and sale of goods offered by the Seller in the online store at www.svet.lv.
1.2. These terms apply to all purchase agreements concluded remotely between the Seller and the buyer purchasing goods from the Seller’s online store.
1.3. For the purposes of these terms, goods mean chandeliers, lighting fixtures, lamps, lighting devices, components and related goods offered in the Seller’s online store.
1.4. Before placing an order, the Buyer must carefully read these terms, the Privacy Policy and other information published in the online store. By placing an order, the Buyer confirms that these terms are clear and that the Buyer agrees to comply with them.
1.5. If the Buyer does not agree to these terms, the Buyer is not entitled to place an order in the online store.
1.6. The Seller has the right to amend these terms in accordance with Section 6 of these terms. Each order is subject to the version of the terms in force at the time the order is placed.
2. Information about the Seller
2.1. The Seller is:
RO-light SIA
Registration number: 40203738781
The Seller is not a VAT payer.
Legal address: Matīsa iela 25, Rīga, LV-1001, Latvia
Store/office/warehouse address: Matīsa iela 25, Rīga, LV-1001, Latvia
Phone: +371 20 202 420
E-mail: rolightlv@gmail.com
2.2. Seller’s bank details:
Beneficiary: RO-light SIA
Bank: AS BluOr Bank
IBAN: LV16 CBBR 112C 7997 0001 0
SWIFT/BIC: CBBRLV22
2.3. The Buyer may contact the Seller by phone or e-mail using the contact details specified in Clause 2.1 of these terms.
3. Goods
3.1. The Seller’s online store offers chandeliers, lighting fixtures, lighting devices, lamps, lighting elements, components and related goods.
3.2. Images of goods in the online store are for illustrative purposes only. The Seller makes reasonable efforts to display the appearance, colour, shape and size of the goods as accurately as possible; however, the actual goods may differ slightly from the image due to lighting, screen settings, product batch or manufacturer-specific features.
3.3. The description, dimensions, technical specifications, colour, power, socket type, energy efficiency class, set contents and other parameters of the goods are indicated in the product card, if such information is available to the Seller.
3.4. Before placing an order, the Buyer must check whether the selected goods are suitable in terms of dimensions, mounting type, voltage, installation location, intended use, power and other technical parameters.
3.5. Unless expressly stated otherwise in the product description, bulbs, light sources, mounting elements, decorative elements, installation accessories and other components are included only to the extent specified in the product description or manufacturer’s documentation.
3.6. Some goods may be delivered disassembled and may require assembly or installation.
3.7. Installation, connection and mounting of lighting devices must be carried out in compliance with electrical safety rules. The Seller recommends that installation be entrusted to a qualified specialist. The Seller is not liable for damage caused by incorrect installation, connection, use or unauthorised modification of the product structure.
3.8. If the goods are out of stock, discontinued, temporarily unavailable or the price has been indicated incorrectly, the Seller has the right to cancel the order by notifying the Buyer. If payment has already been made, the Seller shall refund the amount received in accordance with these terms.
3.9. The Seller has the right to set a minimum or maximum quantity of goods available for order.
4. Processing of Personal Data
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy, Regulation (EU) 2016/679 of the European Parliament and of the Council, and applicable laws of the Republic of Latvia.
4.2. The Buyer’s personal data are processed for the purpose of placing and fulfilling orders, delivering goods, issuing invoices, maintaining accounting records, handling complaints, ensuring warranty obligations and complying with legal requirements.
4.3. Before placing an order, the Buyer is advised to read the Privacy Policy of the online store.
5. Conclusion of the Purchase Agreement
5.1. The Buyer may be:
5.1.1. a natural person who has reached the age required to conclude an agreement under applicable law;
5.1.2. a legal entity;
5.1.3. a representative of a natural or legal person who has the right to act on behalf of that person.
5.2. By placing an order, the Buyer confirms that the information provided is true, complete and up to date.
5.3. An order is considered placed when the Buyer has selected the goods, added them to the cart, provided the required information, selected the delivery or pick-up method, selected the payment method, read these terms and confirmed the order.
5.4. The purchase agreement is considered concluded when the Seller has confirmed the Buyer’s order and the Buyer has paid for the order, unless the Parties have separately agreed on another payment or order fulfilment procedure.
5.5. After the order is placed, the Seller sends the Buyer an order confirmation by e-mail or by another communication method specified by the Buyer.
5.6. The Seller has the right to contact the Buyer to clarify order details, availability of goods, delivery, pick-up or payment terms.
5.7. If the Buyer does not pay for the order within the specified period or does not provide the information necessary to fulfil the order, the Seller has the right to cancel the order.
5.8. All placed orders may be stored in the online store system in accordance with accounting, tax and other applicable legal requirements.
5.9. The Buyer agrees to receive invoices, delivery notes, order confirmations and other documents in electronic form at the e-mail address provided by the Buyer. The Seller’s invoices are issued without VAT because the Seller is not a VAT payer.
6. Right to Amend the Terms
6.1. The Seller has the right to amend these terms, including due to changes in legislation, payment terms, delivery terms, product range or the operating procedure of the online store.
6.2. Amendments enter into force from the moment they are published in the online store, unless another effective date is specified in the new version of the terms.
6.3. The version of the terms in force at the time the order is placed applies to the order.
6.4. The Buyer is advised to read the terms before placing each new order.
7. Consumer Right of Withdrawal and Return of Goods
7.1. A Buyer who is a consumer, namely a natural person purchasing goods for purposes not related to economic or professional activity, has the right to exercise the right of withdrawal and withdraw from the distance agreement without giving any reason within 14 calendar days.
7.2. The withdrawal period is calculated as follows:
7.2.1. in the case of the purchase of one item — from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, has received the goods;
7.2.2. if several goods are ordered in one order and delivered separately — from the day on which the last item is received;
7.2.3. if the goods are delivered in lots or parts — from the day on which the last lot or part is received;
7.2.4. in the case of regular delivery of goods — from the day on which the first item is received.
7.3. To exercise the right of withdrawal, the Buyer must, before the expiry of the 14-day period, send the Seller a clear statement of the decision to withdraw from the agreement. The statement may be sent by e-mail to: rolightlv@gmail.com.
7.4. The Buyer may use the withdrawal form attached to these terms or send a statement in free form.
7.4.1. If the Seller has not provided the Buyer with information about the right of withdrawal and the withdrawal form in the manner prescribed by law, the period for exercising the right of withdrawal may be extended in the cases and manner provided for by the laws of the Republic of Latvia.
7.5. The Buyer must return the goods without undue delay and in any case no later than 14 calendar days from the day on which the Buyer sent the Seller the notice of withdrawal from the agreement.
7.6. The goods must be returned to the following address:
RO-light SIA
Matīsa iela 25, Rīga, LV-1001, Latvia
7.7. The direct costs of returning the goods shall be borne by the Buyer, except where the goods do not conform to the agreement or the Seller has agreed in writing to bear such costs.
7.8. The Seller shall refund all payments received from the Buyer, including the standard initial delivery costs, if such costs were paid by the Buyer, no later than 14 calendar days from the day on which the Seller received the notice of withdrawal.
7.9. The Seller has the right to withhold the refund until the goods have been received back or until the Buyer has provided proof of dispatch of the goods, whichever occurs first.
7.10. If the Buyer selected an initial delivery method that is more expensive than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs related to the choice of the more expensive delivery method.
7.11. The refund shall be made using the same payment method used by the Buyer for the original transaction, unless the Parties agree otherwise. In the case of a bank transfer, the refund shall be made to the bank account specified by the Buyer.
7.12. The Buyer is responsible for any reduction in the value of the goods if the goods have been used more than necessary to determine their nature, characteristics and functioning. The goods must be checked only to the extent that would be possible in a regular store.
7.13. Returned goods must be complete, with original packaging, instructions, warranty documents, labels, protective films, mounting elements, decorative parts and other accessories, if they were provided to the Buyer.
7.14. When returning chandeliers, lighting fixtures and other lighting devices, the Buyer must ensure proper packaging of the goods to avoid damage during transportation. The risk of damage during return delivery is borne by the Buyer until the goods are handed over to the Seller.
7.15. If the goods have been installed, connected, used, damaged, show signs of installation or use, have missing parts, damaged packaging or other signs affecting their value, the Seller has the right to reduce the refund amount proportionally to the reduction in the value of the goods.
7.16. The right of withdrawal does not apply in the cases provided for by the laws of the Republic of Latvia, including where:
7.16.1. the goods have been made according to the Buyer’s individual order or are clearly personalised;
7.16.2. the goods have been made, adapted, modified, assembled or specially ordered according to the Buyer’s individual instructions;
7.16.3. the goods, due to their nature, have been inseparably mixed with other items after delivery;
7.16.4. the goods are not returnable for other reasons provided for by law.
7.17. Goods made or adapted according to an individual order may include, for example, lighting devices of non-standard size, colour or set contents, specially ordered models, goods with individual assembly, goods with modified wiring, mounting, suspension length, decorative elements or other parameters according to the Buyer’s instructions.
7.18. The right of withdrawal does not limit the Buyer’s rights to make claims if the goods do not conform to the agreement.
8. Delivery and Pick-up
8.1. The Seller offers the following methods of receiving goods:
8.1.1. delivery via Omniva parcel machines, if the size, weight and nature of the goods allow such delivery;
8.1.2. pick-up from the Seller’s store/office/warehouse at: Matīsa iela 25, Rīga, LV-1001, Latvia;
8.1.3. another delivery method, if separately agreed by the Parties.
8.2. The possibility of delivery via Omniva parcel machines depends on the dimensions, weight, fragility and packaging of the goods. Large, heavy or fragile chandeliers and lighting fixtures may not be suitable for delivery to a parcel machine.
8.3. The delivery fee is indicated when placing the order or agreed separately with the Buyer.
8.4. The Buyer must provide accurate and complete delivery information, including name, surname, phone number, e-mail address and the selected Omniva parcel machine.
8.5. The Seller is not responsible for delivery delays or inability to deliver if the Buyer has provided incorrect or incomplete information.
8.6. After the goods are handed over to the carrier, the Buyer may be sent shipment tracking information, if such a service is provided by the carrier.
8.7. Upon receipt of the goods, the Buyer must check the condition of the packaging. If the packaging is damaged, the Buyer must record the damage, take photographs where possible and notify the Seller immediately.
8.8. If the goods are received via a parcel machine, the Buyer must check the packaging and goods as soon as possible after receipt. If damage is found, the Buyer must immediately notify the Seller and keep the packaging, documents and photographs of the damage.
8.9. In the case of pick-up, the Buyer must agree with the Seller on the date and time of receiving the goods.
8.10. In the case of pick-up, the goods are considered delivered to the Buyer at the moment when they are actually handed over to the Buyer or the Buyer’s representative.
8.11. If the Buyer does not collect the goods within the agreed period, the Seller has the right to contact the Buyer to agree on a new collection period. If the Buyer unjustifiably does not collect the goods and does not respond to the Seller’s messages, the Seller has the right to cancel the order and refund the amount paid, deducting actually incurred costs, if such deduction is permitted by law.
8.12. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are received by the Buyer or by a third party indicated by the Buyer, other than the carrier. If the Buyer independently chooses a carrier not offered by the Seller, the risk passes to the Buyer from the moment the goods are handed over to such carrier.
9. Price of Goods and Delivery Costs
9.1. The price of the goods is indicated in the online store next to the relevant goods.
9.2. The Seller is not a VAT payer; therefore, prices in the online store are indicated without charging VAT. VAT is not itemised in the Seller’s invoices.
9.3. The price of the goods does not include the delivery fee, unless expressly stated otherwise in the online store.
9.4. The delivery fee is indicated separately when placing the order or agreed with the Buyer before the order is confirmed.
9.5. The Seller makes reasonable efforts to ensure that prices are correct; however, technical errors may occur in the online store. If the price of the goods is indicated incorrectly, the Seller has the right to cancel the order and offer the Buyer to place a new order at the correct price.
9.6. A change in the price of the goods after conclusion of the agreement does not affect an already confirmed and paid order, except in cases of an obvious technical error or cases provided for by law.
10. Payment
10.1. Payment for goods is made by bank transfer to the Seller’s account specified in the invoice, order confirmation or these terms.
10.2. Seller’s bank details:
Beneficiary: RO-light SIA
Bank: AS BluOr Bank
IBAN: LV16 CBBR 112C 7997 0001 0
SWIFT/BIC: CBBRLV22
10.3. When paying by bank transfer, the Buyer must indicate the order or invoice number in the payment reference.
10.4. The order is processed after payment has been received, unless the Parties agree otherwise.
10.5. Legal entities are advised to indicate the company registration number and details for invoicing.
10.6. All bank fees charged by the Buyer’s bank shall be paid by the Buyer, unless the Parties agree otherwise.
10.7. The Seller has the right not to hand over the goods to the Buyer until the order has been paid in full.
11. Buyer’s Obligations
11.1. The Buyer undertakes to provide true, complete and up-to-date information when placing an order.
11.2. The Buyer undertakes to pay for the order on time and receive the goods using the selected method.
11.3. Before placing an order, the Buyer must check the selected goods, their specifications, dimensions, colour, compatibility, intended use and conditions of use.
11.4. The Buyer must use the goods only for their intended purpose and comply with the manufacturer’s instructions, electrical safety requirements and rules of use.
11.5. Before installing and using the goods, the Buyer must check that the correct goods have been received, in complete set and without visible damage.
11.6. The Buyer is not entitled to make claims against the Seller arising from incorrect installation, incorrect connection, unauthorised repair, modification of the structure, mechanical damage or use of the goods other than for their intended purpose.
12. Manufacturer’s Warranty
12.1. Certain goods may be covered by a manufacturer’s warranty.
12.2. The term and conditions of the manufacturer’s warranty are indicated in the warranty documents, instructions, product description or manufacturer’s documentation.
12.3. The manufacturer’s warranty does not limit the consumer’s statutory rights provided for by the laws of the Republic of Latvia.
12.4. The warranty does not apply where the defect has arisen due to:
12.4.1. incorrect installation or connection;
12.4.2. use of the goods other than for their intended purpose;
12.4.3. failure to follow the manufacturer’s instructions;
12.4.4. mechanical damage;
12.4.5. exposure to moisture, overheating, voltage fluctuations or other external influences, if the goods are not intended for such conditions;
12.4.6. unauthorised repair or modification of the structure;
12.4.7. natural wear and tear of consumable elements.
13. Seller’s Obligations
13.1. The Seller undertakes to:
13.1.1. provide the Buyer with true information about the goods, insofar as such information is available to the Seller;
13.1.2. process the Buyer’s order within a reasonable time;
13.1.3. hand over the paid goods to the Buyer, if the goods are available;
13.1.4. comply with consumer rights protection requirements;
13.1.5. process the Buyer’s personal data in accordance with the Privacy Policy and applicable laws;
13.1.6. review the Buyer’s applications, notices and complaints in accordance with the procedure established by law.
13.2. The Seller has the right to refuse to fulfil an order or cancel an order if the goods are unavailable, payment has not been received, the Buyer’s data are incomplete or incorrect, or fulfilment of the order is impossible for objective reasons.
14. Quality of Goods and Complaints
14.1. The Seller is responsible for the conformity of the goods with the agreement in accordance with the laws of the Republic of Latvia.
14.2. The consumer has the right to submit a complaint to the Seller regarding non-conformity of the goods with the agreement within 2 years from the date of receipt of the goods, unless another term is provided by the laws of the Republic of Latvia.
14.3. If the Buyer believes that the goods do not conform to the agreement, the Buyer must contact the Seller by e-mail at rolightlv@gmail.com and indicate:
14.3.1. name and surname;
14.3.2. order or invoice number;
14.3.3. description of the problem;
14.3.4. photographs of the goods, packaging and identified defect, if applicable;
14.3.5. preferred solution.
14.4. When reviewing a complaint, the Seller has the right to request additional information, photographs, documents from the Buyer and to request that the goods be provided for inspection.
14.5. If the non-conformity of the goods with the agreement is confirmed, the Seller shall act in accordance with applicable law, including repair, replacement, price reduction or refund, if provided for by law.
14.6. The Seller is not responsible for defects that arise after the goods have been handed over to the Buyer as a result of incorrect storage, installation, connection, use, mechanical damage, external influence, unauthorised repair or modification of the product structure.
14.7. Before installing a lighting device, the Buyer must inspect the goods. Installation of goods with visible damage or non-conformities may affect the possibility of receiving a full refund if the installation has caused a reduction in the value of the goods.
15. Liability of the Parties
15.1. The Parties are liable for non-performance or improper performance of their obligations in accordance with the laws of the Republic of Latvia.
15.2. The Seller is not liable for losses incurred by the Buyer due to incorrect choice of goods, if the Seller has provided information about the characteristics of the goods.
15.3. The Seller is not liable for damage caused by incorrect installation, connection or use of lighting devices.
15.4. The Seller is not liable for actions or omissions of third parties, including carriers, banks, payment institutions and communication service providers, if such actions or omissions are beyond the reasonable control of the Seller.
15.5. The Buyer is responsible for the accuracy of the data provided and the consequences resulting from the provision of incorrect information.
15.6. Nothing in these terms limits the liability of the Parties in cases where such limitation is prohibited by law.
16. Force Majeure
16.1. The Parties are released from liability for full or partial non-performance of obligations if such non-performance is caused by force majeure circumstances.
16.2. Force majeure circumstances include events that the Parties could not reasonably foresee or prevent, including natural disasters, fires, military actions, epidemics, strikes, decisions of public authorities, disruptions in transport, communications, banking systems, suppliers or other circumstances beyond the control of the Parties.
16.3. The Party affected by force majeure circumstances must, where possible, notify the other Party of such circumstances and their impact on the performance of obligations.
17. Exchange of Information
17.1. All notices, applications, complaints and other information between the Parties shall be sent in writing. E-mail is considered a written form of communication.
17.2. The Seller sends notices to the Buyer to the e-mail address or phone number specified by the Buyer when placing the order.
17.3. The Buyer sends notices to the Seller by e-mail: rolightlv@gmail.com.
17.4. The Parties acknowledge the legal validity of electronic messages, order confirmations, invoices and other documents sent by e-mail, unless otherwise provided by law.
18. Dispute Resolution
18.1. The Parties shall try to resolve all disputes and disagreements through negotiations.
18.2. The Buyer has the right to send a complaint or claim to the Seller by e-mail: rolightlv@gmail.com. The Seller reviews the application in accordance with the procedure and deadlines established by law.
18.3. If a dispute with a consumer cannot be resolved through negotiations, the consumer has the right to contact the Consumer Rights Protection Centre of Latvia (PTAC) or the Consumer Dispute Resolution Commission.
18.4. Contact information of PTAC/Commission:
Brīvības iela 55, Rīga, LV-1010, Latvia
Phone: +371 65452554
E-mail: pasts@ptac.gov.lv
Website: www.ptac.gov.lv
18.5. The European Union Online Dispute Resolution platform, ODR, has been closed since 20 July 2025. Information on available consumer protection remedies in the EU is available from the resources of the European Commission and national consumer protection authorities.
18.6. If the dispute cannot be resolved out of court, it shall be settled by a court in accordance with the laws of the Republic of Latvia.
19. Other Provisions
19.1. These terms and agreements concluded on the basis of these terms are governed by the laws of the Republic of Latvia.
19.2. If any provision of these terms is declared invalid, unlawful or unenforceable, this shall not affect the validity of the remaining provisions.
19.3. Any deviations from these terms are valid only if agreed by the Parties in writing.
19.4. The Seller has the right to transfer its rights and obligations to a third party, provided that such transfer does not violate the Buyer’s rights and is not contrary to law.
19.5. The Buyer is not entitled to transfer rights and obligations arising from the agreement to a third party without the Seller’s prior written consent.
19.6. These terms are prepared in English. If necessary, the Seller may prepare versions in Latvian, Russian or another language. In case of discrepancies between language versions, the version indicated by the Seller as the main version shall prevail.
Appendix No. 1
Withdrawal Form for Withdrawal from the Distance Agreement
To:
RO-light SIA
Address: Matīsa iela 25, Rīga, LV-1001, Latvia
E-mail: rolightlv@gmail.com
I/we hereby notify that I/we withdraw from the purchase agreement concluded by me/us for the purchase of the following goods:
Name of goods: ______________________________________
Order/invoice number: ______________________________________
Order date: ______________________________________
Date of receipt of goods: ______________________________________
Buyer’s name and surname: ______________________________________
Buyer’s address: ______________________________________
Phone/e-mail: ______________________________________
Bank account for refund, if applicable:
______________________________________
Reason for return, optional:
______________________________________
Date: ______________________________________
Buyer’s signature, if the form is submitted on paper:
______________________________________