Delivery Information
Delivery and Returns
Online store: www.svet.lv
Seller: RO-light SIA
1. General Information
1.1. These terms regulate the delivery and return procedure for goods purchased from the online store www.svet.lv, as well as the procedure for exercising the consumer’s right of withdrawal in the case of a distance agreement.
1.2. The Seller is:
RO-light SIA
Registration number: 40203738781
The Seller is not a VAT payer.
Legal address: Matīsa iela 25, Rīga, LV-1001, Latvia
Store/office/warehouse address: Matīsa iela 25, Rīga, LV-1001, Latvia
Phone: +371 20 202 420
E-mail: rolightlv@gmail.com
1.3. Seller’s bank details:
Beneficiary: RO-light SIA
Bank: AS BluOr Bank
IBAN: LV16 CBBR 112C 7997 0001 0
SWIFT/BIC: CBBRLV22
1.4. For the purposes of these terms, goods include chandeliers, lighting fixtures, lamps, lighting devices, components and related goods offered in the online store.
2. Methods of Receiving Goods
2.1. The Seller delivers goods to any country on the same terms. The Buyer may choose one of the available methods of receiving goods:
2.1.1. delivery via Omniva parcel machines, if the size, weight and nature of the goods allow such delivery;
2.1.2. pick-up from the Seller’s store/office/warehouse at: Matīsa iela 25, Rīga, LV-1001, Latvia;
2.1.3. another delivery method, if separately agreed between the Buyer and the Seller.
3. Delivery via Omniva Parcel Machines
3.1. Delivery via Omniva parcel machines is possible only if the dimensions, weight, packaging and fragility of the goods allow safe shipment in this way.
3.2. Large, heavy or fragile chandeliers, lighting fixtures and other lighting devices may not be suitable for delivery to a parcel machine.
3.3. When placing an order, the Buyer must provide accurate delivery details, including:
name and surname;
phone number;
e-mail address;
selected Omniva parcel machine.
3.4. After the goods are handed over to the carrier, the Buyer may receive shipment tracking information, if such a service is provided by the carrier.
3.5. The Seller is not responsible for delivery delays or inability to deliver if the Buyer has provided incorrect or incomplete information.
4. Pick-up
4.1. The Buyer may collect the goods independently at the following address:
RO-light SIA
Matīsa iela 25, Rīga, LV-1001, Latvia
4.2. The date and time of pick-up must be agreed with the Seller in advance.
4.3. In the case of pick-up, the goods are considered delivered to the Buyer at the moment when they are actually handed over to the Buyer or the Buyer’s representative.
4.4. If the Buyer does not collect the goods within the agreed period, the Seller has the right to contact the Buyer to agree on a new collection time.
4.5. If the Buyer unjustifiably does not collect the goods and does not respond to the Seller’s messages, the Seller has the right to cancel the order and refund the amount paid, deducting actually incurred costs, if such deduction is permitted by law.
5. Delivery Fee
5.1. The delivery fee is indicated when placing the order or agreed separately with the Buyer before the order is confirmed.
5.2. The delivery fee to any country is 5 €, regardless of the size, weight, fragility and packaging of the goods; orders over 50 € are delivered free of charge.
5.3. The price of the goods does not include the delivery fee, unless expressly stated otherwise in the online store.
6. Delivery Time
6.1. The delivery time to any country is 2–5 working days; the exact time depends on the availability of the goods, the selected delivery method, the carrier’s operation and the place of receipt of the goods.
6.2. The Seller makes reasonable efforts to process and dispatch orders on time.
6.3. In the event of a delivery delay, the Seller will, where possible, inform the Buyer by e-mail or phone.
7. Inspection of Goods upon Receipt
7.1. Upon receipt of the goods, the Buyer must check the condition of the packaging.
7.2. If the packaging is damaged, the Buyer must record the damage, take photographs where possible and immediately notify the Seller by e-mail: rolightlv@gmail.com.
7.3. If the goods are received via a parcel machine, the Buyer must check the packaging and the goods as soon as possible after receipt.
7.4. If damage is found, the Buyer must keep the packaging, documents and photographs of the damage until the Seller has reviewed the request.
8. Transfer of Risk
8.1. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are received by the Buyer or by a third party indicated by the Buyer who is not the carrier.
8.2. If the Buyer independently chooses a carrier not offered by the Seller, the risk passes to the Buyer from the moment the goods are handed over to such carrier.
9. Consumer Right of Withdrawal
9.1. A Buyer who is a consumer, namely a natural person purchasing goods for purposes not related to economic or professional activity, has the right to withdraw from the distance agreement without giving any reason within 14 calendar days.
9.2. The withdrawal period is calculated as follows:
9.2.1. when purchasing one item — from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, has received the goods;
9.2.2. when ordering several goods delivered separately — from the day on which the last item is received;
9.2.3. when goods are delivered in lots or parts — from the day on which the last lot or part is received;
9.2.4. in the case of regular delivery of goods — from the day on which the first item is received.
9.3. To exercise the right of withdrawal, the Buyer must send the Seller a clear statement of the decision to withdraw from the agreement before the expiry of the 14-day period.
9.4. The statement may be sent by e-mail to: rolightlv@gmail.com.
9.5. The Buyer may use the withdrawal form below or send a statement in free form.
9.6. If the Seller has not provided the Buyer with information about the right of withdrawal and the withdrawal form in the manner prescribed by law, the period for exercising the right of withdrawal may be extended in the cases and manner provided for by the laws of the Republic of Latvia.
10. Return of Goods
10.1. The Buyer must return the goods without undue delay and in any case no later than 14 calendar days from the day on which the Buyer sent the Seller the notice of withdrawal from the agreement.
10.2. The goods must be returned to the following address:
RO-light SIA
Matīsa iela 25, Rīga, LV-1001, Latvia
10.3. The direct costs of returning the goods shall be borne by the Buyer, except where the goods do not conform to the agreement or the Seller has agreed in writing to bear such costs.
10.4. When returning chandeliers, lighting fixtures and other lighting devices, the Buyer must ensure proper packaging of the goods to avoid damage during transportation.
10.5. The risk of damage to the goods during return delivery is borne by the Buyer until the goods are handed over to the Seller.
11. Condition of Returned Goods
11.1. Returned goods must be complete, with original packaging, instructions, warranty documents, labels, protective films, mounting elements, decorative parts and other accessories, if they were provided to the Buyer.
11.2. The Buyer has the right to inspect the goods only to the extent necessary to determine their nature, characteristics and functioning, as would be possible in a regular store.
11.3. The Buyer is responsible for any reduction in the value of the goods if the goods have been used more than necessary to determine their nature, characteristics and functioning.
11.4. If the goods have been installed, connected, used, damaged, show signs of installation or use, have missing parts, damaged packaging or other signs affecting their value, the Seller has the right to reduce the refund amount proportionally to the reduction in the value of the goods.
12. Refund
12.1. The Seller shall refund all payments received from the Buyer, including the standard initial delivery costs of the goods, if such costs were paid by the Buyer, no later than 14 calendar days from the day on which the notice of withdrawal was received.
12.2. The Seller has the right to withhold the refund until the goods have been received back or until the Buyer has provided proof of dispatch of the goods, whichever occurs first.
12.3. If the Buyer selected an initial delivery method that is more expensive than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs related to the choice of the more expensive delivery method.
12.4. The refund shall be made using the same payment method used for the payment, unless the Parties agree otherwise.
12.5. In the case of a bank transfer, the refund shall be made to the bank account specified by the Buyer.
13. When the Right of Withdrawal Does Not Apply
13.1. The right of withdrawal does not apply in the cases provided for by the laws of the Republic of Latvia, including where:
13.1.1. the goods have been made according to the Buyer’s individual order or are clearly personalised;
13.1.2. the goods have been made, adapted, modified, assembled or specially ordered according to the Buyer’s individual instructions;
13.1.3. the goods, due to their nature, have been inseparably mixed with other items after delivery;
13.1.4. the goods are not returnable for other reasons provided for by law.
13.2. Goods made or adapted according to an individual order may include, for example, lighting devices of non-standard size, colour or set contents, specially ordered models, goods with individual assembly, goods with modified wiring, mounting, suspension length, decorative elements or other parameters according to the Buyer’s instructions.
14. Goods of Inadequate Quality
14.1. If the Buyer believes that the goods do not conform to the agreement, the Buyer must contact the Seller by e-mail: rolightlv@gmail.com.
14.2. The request must include:
Buyer’s name and surname;
order or invoice number;
description of the problem;
photographs of the goods, packaging and identified defect, if applicable;
preferred solution.
14.3. The consumer has the right to submit a complaint to the Seller regarding non-conformity of the goods with the agreement within 2 years from the date of receipt of the goods, unless another term is provided by the laws of the Republic of Latvia.
14.4. If the non-conformity of the goods with the agreement is confirmed, the Seller shall act in accordance with applicable law, including repair, replacement, price reduction or refund, if provided for by law.
14.5. The Seller is not responsible for defects that arise after the goods have been handed over to the Buyer as a result of incorrect storage, installation, connection, use, mechanical damage, external influence, unauthorised repair or modification of the product structure.
15. Withdrawal Form for a Distance Agreement
To:
RO-light SIA
Address: Matīsa iela 25, Rīga, LV-1001, Latvia
E-mail: rolightlv@gmail.com
I/we hereby notify that I/we withdraw from the purchase agreement concluded by me/us for the purchase of the following goods:
Name of goods: ______________________________________
Order/invoice number: ______________________________________
Order date: ______________________________________
Date of receipt of goods: ______________________________________
Buyer’s name and surname: ______________________________________
Buyer’s address: ______________________________________
Phone/e-mail: ______________________________________
Bank account for refund, if applicable:
______________________________________
Reason for return, optional:
______________________________________
Date: ______________________________________
Buyer’s signature, if the form is submitted on paper:
______________________________________
16. Contacts for Delivery and Returns
For questions regarding delivery, return of goods, the right of withdrawal or quality complaints, the Buyer may contact the Seller:
Phone: +371 20 202 420
E-mail: rolightlv@gmail.com